Real-time data insights
Stairlifts connect to the cloud via wireless networks, enabling continuous monitoring and seamless data transmission.
Elevating Stairlift Operations with Real-Time IoT Diagnostics
A leading global stairlift manufacturer approached True9 with a clear vision: to enhance customer experience and operational efficiency through smarter, connected technology.
Their next-generation stairlift systems had the potential to revolutionise maintenance and servicing, but they needed a robust solution to fully unlock this capability.
The Challenge
Traditional maintenance methods posed several challenges:
- Reactive maintenance often led to unexpected downtime and inconvenience for users.
- Service providers lacked the real-time data necessary to proactively address issues before they escalated.
- Scalability was essential, as their stairlifts were deployed worldwide, requiring a streamlined approach to managing a growing portfolio of devices.
To tackle these challenges, we collaborated closely with their team, gaining deep insights into their operations and customer needs. This partnership allowed us to identify key opportunities to improve efficiency and reimagine customer care in the stairlift industry.
The Solution
Out of this collaboration, we developed a dynamic IoT diagnostic platform designed to make stairlift maintenance smarter, faster, and more proactive.
At the heart of this solution is True9’s IoT Data Service, which leverages cutting-edge cloud technology to connect stairlifts worldwide. The platform was built on four core principles:
Remote Diagnostics
Service providers can access detailed failure reports remotely, empowering technicians to resolve certain issues without an on-site visit.
User-Centric Design
With intuitive navigation, built-in guides, and FAQs, the platform ensures ease of use for service teams and technicians alike.
Scalability
Powered by AWS, the solution is designed for high availability and reliability, growing alongside the manufacturer’s expanding global footprint.
Hardware LayerPhysical protection
Comms LayerE2E data encryption
Cloud LayerPrivacy management and data at rest
Application LayerIdentity and access management
The Delivery Process
To align with our client’s goals and budget, we implemented a phased development approach. Phase 1 focused on immediate impact, introducing real-time monitoring and remote diagnostics. Phase 2 built on this foundation, integrating AI-driven predictive analytics and expanding ecosystem integration to enhance proactive maintenance capabilities.
This iterative approach allowed the manufacturer to see tangible results early while maintaining a clear roadmap for long-term growth.
The Outcome
The introduction of IoT-driven diagnostics has transformed stairlift maintenance for both service providers and end users:
Service Providers
Service Providers now benefit from real-time insights, allowing them to prioritise urgent cases, optimise resources, and reduce operational costs.
End Users
End Users experience greater reliability, fewer disruptions, and enhanced safety through proactive alerts and maintenance.
A Glimpse at the Future
As the manufacturer continues to innovate, the IoT platform will evolve alongside them. The next phase will harness AI-powered predictive maintenance, helping technicians prevent issues before they arise. Future integrations with other smart devices will further enhance the connected living experience.
This project is a testament to what’s possible when cutting-edge IoT technology meets a deep understanding of customer needs. At True9, we’re proud to have played a role in transforming stairlift maintenance and look forward to continuing this journey of innovation.
IoT isn’t just about connectivity - it’s about delivering real, scalable change that makes life better for everyone involved.
If you’d like to learn more about True9 and how we can help you “Spark Change Through Technology”, feel free to reach out today.
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