Identified critical short-term risks and areas for urgent remediation.
Risk Visibility
Strengthening a Digital Platform for Scale and Sustainability
A UK-based technology company in financial services relied on a purpose-built platform for secure, multi-channel customer communication. With hundreds of thousands of active users, the platform had enabled rapid growth — and was attracting larger, more complex clients.
The Challenge
The platform had been developed almost entirely by a single in-house engineer, and while it had successfully powered growth to date, the business was beginning to feel the strain:
- Mounting technical debt was slowing delivery.
- The platform lacked documentation, automated testing, and standardised development practices.
- Security, performance, and scalability risks were growing.
- The team had limited capacity to onboard new developers or external support.
- The pace of feature requests from new clients was outpacing internal capability.
In short, the product had outgrown its foundation. The company needed clarity, a plan, and a partner who could assess the current state and provide an actionable roadmap forward.
Our Approach
We began with a full People, Process & Technology Assessment, embedding ourselves with the team and conducting a deep technical review of the platform.
We began with a full People, Process & Technology Assessment, embedding ourselves with the team and conducting a deep technical review of the platform
- Analysing the codebase for maintainability, testability, and architectural resilience.
- Evaluating current engineering practices and developer workflows.
- Assessing platform infrastructure and third-party dependencies.
- Interviewing internal stakeholders to understand product roadmap, pain points, and technical ambition.
While acknowledging the strong foundations built by the internal team, we were honest about the risks, and clear about what it would take to bring the platform in line with best practice.
As always, we approached the project with empathy, clarity, and ownership — taking responsibility not just for the technical assessment, but for helping shape the business’s forward plan.
“True9 brought clarity to a complex situation. They didn’t just review the platform - they helped us understand where we are, where we want to go, and what it’ll take to get there. Their insights have shaped our roadmap and given us real confidence in our next steps.”
The Outcome
The client now has a clear understanding of their platform’s technical position and the options available to them, gaining the confidence to make investment decisions that support long-term sustainability.
Our work provided leadership with the clarity and direction needed to strong drive these outcomes, including:
Improvement Roadmap
Outlined a practical path to improving maintainability, security, and scalability.
Architecture Growth
Provided architectural recommendations to support global expansion and larger clients.
Team Planning
Helped define hiring priorities for growing the internal dev team.
Clarity & Confidence
Created a shared language across leadership and engineering for future decisions.
Is your platform starting to outgrow its foundations?
If you need clarity on risk, scalability or what to tackle next, we’re happy to have an open conversation about where you are and what good looks like.
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